Effective date: August 21, 2026
Canceling a subscription
Customers may cancel a paid subscription through the available billing controls or by contacting support. Cancellation normally stops future renewal charges while access remains available through the end of the already-paid billing period, unless otherwise stated.
Refunds
Unless a different refund commitment is clearly displayed at checkout or required by applicable law, subscription payments are generally non-refundable after the billing period begins. We may review exceptional circumstances on a case-by-case basis.
Duplicate or incorrect charges
If you believe you were charged more than once or charged in error, contact support promptly with the account email and relevant transaction details so the charge can be investigated.
Failed payments
Access to paid features may be limited or suspended if a renewal payment fails and is not successfully resolved.
Plan changes
Upgrades, downgrades, credits, and proration may be handled according to the billing system and the terms shown when the plan change is made.
Contact
Billing questions may be sent to support@prosperouslaunchsuite.com.